Get it right – and worth it – the first time

The man wanted a shed, so he looked in the classified section of the paper. All jobs, reasonable cost, one ad said.

Six months and $5,000 later, the shed showed about two weeks worth of work. The builder was gone, never to be seen again.

It’s the kind of story Mike Jacques hears every single week. He says these disasters happen all the time.

“It’s becoming worse with a growing underground economy,” he says. People want a job done; they hire someone they don’t really know, pay in cash, and then, when problems occur – and they often do – there’s nothing they can do about it.

However, he feels many people are becoming more aware of the security the RenoMark™ certification program gives.

These people, the aware ones, “go into renovation projects with open eyes,” he says. “They realize there’s a category of renovators who have taken time out to be a RenoMark member, who are up front and abide by a code of ethics.”

RenoMark renovators are held to the highest industry standards. They have to do the big things – carry $2 million liability insurance and enforce strict workplace safety – and the smaller things that give you comfort: pledge to call you back within two business days, for instance.

RenoMark renovators must pay a fee to be certified. They must also follow detailed guidelines. In addition to insurance, safety and courtesy, they must:

  • Give you a detailed written contract for all jobs, big or small
  • Provide a minimum two-year warranty on all work except minor repair
  • Carry the proper licences and permits
  • Keep their worksite organized and safe
  • In the Ottawa area, be a member in good standing of the Greater Ottawa Home Builders’ Association (GOHBA) and abide by the GOHBA Code of Ethics.
  • Stay current, through consistent and continuing education, in their professional knowledge of building codes, permit procedures and technical skills.

“People know they’re not going to get RenoMark quality with John-the-Handyman down the road,” says Mike Jacques. “They know with RenoMark they get the reputation of an entire association.”